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Glossary

Partner attribution

Also called Channel attribution, Partner credit

Updated

Definition

Partner attribution is how a company decides which partner gets credit for a lead, deal or customer, and what kind of credit it is. It decides who gets paid and how much revenue the partner program reports.

How partner attribution works

Every partner claim starts with a record: a referral form, a deal registration, a tracked link click or a promo code. The record names the partner and has a timestamp. When the opportunity closes, the company checks the record against its CRM and assigns credit.

Credit usually comes in two kinds. Partner-sourced revenue comes from deals a partner created. Partner-influenced revenue comes from deals someone else created where a partner helped close. Sourced credit usually earns the full fee. Influenced credit earns less or nothing, depending on the program.

Tracking methods by partner type

  • Affiliates: tracked links with a cookie window, often last click within 30 to 90 days
  • Referral partners: a referral form or tracked link, checked against the CRM
  • Resellers and solution partners: deal registration and orders

Why it matters

Attribution decides two things: who gets paid, and what the program can claim it produced. Loose rules lead to paying twice for one customer, partners fighting over credit, and revenue numbers leadership does not trust. Clear rules, written into your rules of engagement, settle most channel conflict from the record.

Example

Fjord Analytics receives a referral from Brightline Agency on February 4 for Atlas Logistics. No opportunity exists for Atlas in the CRM, so the referral is approved and marked sourced.

On March 1, Atlas's IT lead clicks an affiliate's link and starts a trial. Fjord's precedence rule says an approved referral beats an affiliate cookie, so the affiliate earns nothing on this account.

In April, Cobalt Consulting joins a technical call and helps scope the rollout. Atlas signs a $30,000 annual contract on May 15. Brightline earns its 15% sourced fee of $4,500. Cobalt is recorded as the influencing partner and receives the program's fixed $500 influence payment. The deal counts once, as partner-sourced, in Fjord's revenue report.

FAQ

Frequently asked questions

What is the difference between sourced and influenced attribution?

Sourced credit goes to the partner who brought you the customer before any opportunity existed. Influenced credit goes to a partner who helped an opportunity someone else created. Give each deal one attribution type so the two can be added together without double counting.

What if two partners claim the same deal?

Apply a written order of precedence. A common rule is that the first complete, approved referral or registration wins, and that an approved registration beats an affiliate cookie.

Should attribution live in the CRM?

Yes. Store the partner, the attribution type and the date of the claim as fields on the opportunity, so revenue reports and commission calculations use the same record.
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