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Glossary

Affiliate partner

Also called Affiliate, Affiliate marketer

Updated

Definition

An affiliate partner is a person or company that promotes your product to an audience through a tracked link and earns a commission when someone they sent signs up or pays. Affiliates rarely talk to your sales team.

How an affiliate partnership works

An affiliate applies to your program, accepts your terms and receives a unique link or promo code. They publish it in reviews, tutorials, newsletters, videos or comparison pages. When a reader clicks the link, a cookie records the visit. If that visitor signs up or pays within the cookie window, often 30 to 90 days, the affiliate gets the credit.

The commission is usually a percentage of revenue, paid for a fixed period or for as long as the customer stays. Most programs hold each payment for a period that covers your refund window, and reverse it through a clawback if the customer cancels early.

When affiliates fit

Affiliate partners work best when customers can buy without speaking to sales: a free trial, a published price and a checkout page. The affiliate's job ends at the click, so the product has to carry the rest. For a deal that needs several demos and a security review, the link that started the journey is long forgotten by the time the contract is signed, and a referral partner or reseller usually fits better.

Affiliate programs are also mostly self-serve. You might have hundreds of affiliates and speak to a handful, which makes clear terms and reliable partner attribution more important than relationship management.

Example

Fjord Analytics runs an affiliate program that pays 20% of revenue for 12 months, with a 60-day cookie window. A data blogger publishes a tutorial that uses Fjord's product and includes her affiliate link.

A reader at Kestrel Foods clicks the link, starts a trial and upgrades 18 days later to a $300 monthly plan. The click is inside the window, so the blogger earns $60 a month. Each payment is released 60 days after Kestrel pays, so a refund can still be caught before any money goes out. If Kestrel stays all year, the blogger earns $720 without Fjord's sales team doing any work.

FAQ

Frequently asked questions

How much do SaaS affiliate partners earn?

Many SaaS affiliate programs pay 20% to 30% of revenue, either for the first year or for the life of the customer. Some pay a flat amount per paid signup instead.

What is the difference between an affiliate and a referral partner?

An affiliate sends traffic to your website through a link and usually never speaks to your team. A referral partner personally introduces a prospect, and your sales team takes the deal from there.

Do affiliate partners need a contract?

Yes. Most programs use online terms that the affiliate accepts when they apply, covering commission rates, the cookie window, banned promotion methods and when payments can be reversed.
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