These User Terms of Service (“User Terms”) govern your individual access to and use of the services provided by Unbeatable Group LLC (“Partner.io”, “us”, “we”, “our”) via Partner.io and any other websites or platforms owned by us (the “Services”).
You are accessing the Services because an organisation (the “Client”) has invited you to do so. The Client has its own agreement with us — the Customer Terms of Service — which governs their relationship with us. These User Terms govern your relationship with us as an individual user.
By accessing or using the Services, you agree to these User Terms. If you do not agree, you must not use the Services. If you are under 16 years of age, you must not use the Services.
You are an individual who has been invited to access the Services by a Client. You may be an employee, contractor or representative of the Client, or a third party that the Client has authorised to access the Services (for example, a partner or reseller of the Client’s business).
Your access to the Services is granted at the discretion of the Client. The Client controls your access and may revoke it at any time. We are not responsible for decisions the Client makes about granting or revoking your access.
The Client is responsible for ensuring you comply with these User Terms. If you breach these User Terms, the Client may be held responsible by us under their separate agreement with us.
Any dispute between you and the Client about your use of the Services is between you and the Client. We are not a party to those disputes and have no obligation to assist in resolving them.
We may share information about your use of the Services with the Client where we are required to do so under the Client’s agreement with us, or where we have a legitimate reason to do so.
Your conduct on the platform is governed by our Acceptable Use Policy (available at partner.io/acceptable-use). By using the Services, you agree to comply with it in full. In summary, you must use the Services responsibly and lawfully. You must not:
Use the Services in any way that violates applicable law or regulation
Upload, transmit or distribute any content that is unlawful, harmful, threatening, defamatory, obscene, harassing, or discriminatory on any grounds
Upload or transmit any content that infringes the intellectual property rights of any third party
Attempt to gain unauthorised access to any part of the Services, or to the accounts or data of other users
Use the Services to send unsolicited communications (spam) or to conduct phishing or other fraudulent activity
Introduce any virus, malware, or other harmful code into the Services or any connected systems
Attempt to reverse engineer, decompile or disassemble any part of the Services
Use the Services to build a competing product or service
Share your login credentials with any other person
Impersonate any person or organisation, or misrepresent your affiliation with any person or organisation
We reserve the right to suspend or terminate your access to the Services if we reasonably believe you have breached any of the above, without liability to you.
4. Your Content
You may submit content or information to the Services, such as messages, files or other data (“User Content”). You retain ownership of your User Content, but by submitting it you grant us a non-exclusive, worldwide, royalty-free licence to use, process, copy and display it solely as necessary to provide the Services.
You are responsible for ensuring that any User Content you submit: (a) does not violate any applicable law; (b) does not infringe the rights of any third party; and (c) is accurate and not misleading.
We do not monitor User Content as a matter of routine but reserve the right to remove any User Content that we reasonably believe violates these User Terms or is otherwise harmful.
5. Intellectual Property
We own and will continue to own the Services, including all related intellectual property rights. Nothing in these User Terms grants you any rights in the Services beyond the limited right to access and use them as described here.
Any feedback or suggestions you provide to us about the Services may be used by us without obligation or compensation to you.
We process your personal data in accordance with our Privacy Policy, available at partner.io/privacy. Please read it carefully — it explains what data we collect about you, how we use it, and your rights in relation to it.
The Client may also have their own privacy practices that apply to your use of the Services. We are not responsible for the Client’s privacy practices.
You are responsible for keeping your login credentials secure and confidential. You must not share your username or password with anyone else. If you believe your credentials have been compromised, you must notify us and the Client immediately.
We will not be liable for any loss or damage arising from unauthorised use of your account where that use results from your failure to keep your credentials secure.
8. Availability
We will use commercially reasonable efforts to keep the Services available. However, we do not guarantee uninterrupted, error-free access. The Services may be unavailable due to planned maintenance, technical issues or circumstances beyond our control.
9. Limitation of Liability
THE SERVICES ARE PROVIDED TO YOU “AS IS” AND “AS AVAILABLE”. WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SERVICES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES.
Nothing in these User Terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
Your access to the Services may be terminated at any time: (a) by the Client, who controls your access; (b) by us, if we reasonably believe you have breached these User Terms or if the Client’s agreement with us ends; or (c) by you, by simply ceasing to use the Services.
On termination of your access, you must immediately stop using the Services. Any User Content you have submitted may be retained or deleted in accordance with the Client’s agreement with us and applicable law.
Our standard Support entitles Authorised Users to submit support requests by:
Using the messenger icon in the bottom right corner of the Platform
Emailing support@partner.io
Emailing a member of the Partner.io team previously engaged by the Client
This covers notification of defects, faults and problems, and reasonable requests for guidance. Except for weekends and local public holidays, we will respond within 24 hours. We make no commitments regarding resolution times.
We may update these User Terms from time to time. If we make material changes, we will notify you via the Services or by email where we hold your contact details. Your continued use of the Services after any changes take effect constitutes your acceptance of the updated User Terms.
These User Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Each party irrevocably agrees that the state and federal courts located in Orange County, California shall have exclusive jurisdiction to settle any such dispute or claim.
Questions?
If you have any questions about these User Terms or the Acceptable Use Policy, contact us at support@partner.io or visit partner.io. You can also raise any concerns with the Client who invited you to the platform.
